Shipping policy

Shipping Policy

Last updated: 07/01/2026

Thank you for shopping with us! We strive to process and ship your order as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 5 business days (excluding weekends and holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the size or weight of your order.

Estimated Delivery Times

Estimated delivery times after your order has shipped are calculated by the specific carrier and type.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to become active.

International Shipping

We ship to selected international destinations. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.

International Taxes, Duties & Import Fees

For international orders, please note:

  • Orders may be subject to import taxes, VAT/GST, duties, and/or customs fees
  • These charges are not included in the product price or shipping cost at checkout
  • They are determined and collected by your local customs authority or delivery carrier
  • Customers are responsible for paying any applicable import charges upon delivery

UK & EU Customers (Important)

For shipments to the United Kingdom and European Union:

  • Your order may be subject to import VAT (typically 20% in the UK and varying rates across the EU)
  • Additional customs clearance or handling fees may apply depending on the carrier
  • These charges are not collected by us at checkout unless explicitly stated

Refused or Unpaid Duties

If a package is refused or not accepted due to unpaid import charges:

  • The shipment may be returned to us
  • Return shipping and associated fees may be deducted from any eligible refund

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If you notice an error, contact us as soon as possible at support@covenanttoolcompany.com. We'll do our best to update your order before it ships.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us at support@covenanttoolcompany.com within [7–14] days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund where applicable.

Delayed Shipments

While we aim to meet our estimated delivery times, unexpected delays can occur. We appreciate your patience and recommend allowing additional time before contacting us regarding delayed deliveries.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@covenanttoolcompany.com

We are happy to help.